Finally! The 23 Unwritten Rules of Email

"It wasn't until I helped my college-aged brother hack (er, set up) his inbox and explained some of the nuances of this ubiquitous method of communication that I realized how many unwritten rules of email have developed over the years."

"Some of them are pretty obvious, but they’re worth repeating (because I still see people breaking them from time to time). And others aren’t immediately intuitive—but, if universally followed, would help us all better send and respond to email.

"So, I’m putting them in writing. Review the list, and repeat after me: 'I do solemnly swear that I will follow the rules of email forevermore.'"

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Write It Right in Your New Job

A man recently contacted me about wanting to be successful in his new job. He realized his writing was not what it needed to be. If you have a new job, congratulations! Being successful in a new position requires learning... Read more

17 Proofreading Techniques for Business Communication

Proofreading Techniques

Finally. Your document is just about complete. It’s been written, reviewed, compiled and re-reviewed. With the final edits in place, it’s now ready to be proofread.

Proofreading can seem like a simple task in business communication. However, the attention to detail and intense focus it requires means that proofreading is as challenging as it is important.

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Stop Doing Your To-Do List and Try This Instead

"When we talk about productivity, we usually think about software and lists and time tracking."

"My strategy is totally different–and will hopefully completely change the way you think about tasks.

"I want to teach you a powerful concept that I like to call Alphabet Work."

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How to Write Mighty Thank-Yous

In my survey on business writing and relationships of 686 adults, 81 percent of respondents said that a thank-you note they received had a definite positive influence on their decision to do business with a company or an individual again.... Read more

The Human Side of Business Writing

"People need to hear from us often. They need thank-you messages for their hard work, creativity, and generosity. They enjoy congratulations for their achievements. They appreciate messages of condolence when illness or death touches their lives. This article shows how to write those messages."

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127 Top Business Jargon Examples [And How to Fix Them]

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Instructional Solutions Launches Free Writing Tool to Eliminate Jargon

Writing a story? View the entire press kit here.

Instructional Solutions, a business writing instruction leader, has launched the Jargon Grader to eliminate one of business writing’s biggest problems: jargon.

The free, web-based tool allows business writers to paste in their own text for assessment. The Jargon Grader highlights how many times jargon appears in that text and identifies the words needing clarification.

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Do Graduates, Brides, and Grooms Write Thank-Yous?

It's the season of graduations and weddings, wonderful opportunities to celebrate graduates' accomplishments and individuals' commitments to one another. If you are a recent or soon-to-be bride, groom, or graduate, congratulations! Life is just beginning for you in many ways.... Read more

How Mindset and Habit Contribute to Dysfunction

"When we live in an environment, we become blind to the weak spots. Facing those blind spots can be either the truth that hurts or the truth that sets you free. . . ."

"This post identifies a mindset and habit that often contributes to organizational dysfunction and productivity loss for leaders at various levels."

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