Methods of Teaching Business Communication provides unique insights into how to teach your business communication or business writing course more easily and successfully.

The Deadly Customer Service Mistake Your Business Is Probably Making (Without Even Knowing It)

"The customer service mistake that nearly every business makes, over and over again, is to treat every customer the same.  It's understandable that they would fall into this way of doing business, because the alternative-treating every customer as an individual-is more complicated and challenging than pretending that one size fits all."

"Here are just a few of the ways customers are different, and that require you to treat them differently: . . ."

Read the full article by Micah Solomon (photo, left) . . .

I Should Have Known Better

As a business writing expert, I should have known that I’d get the wrong response. I had written the email in a way that was easy for me but misleading for my reader, a woman named Lea. Requesting a tour…

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I Should Have Known Better

As a business writing expert, I should have known that I’d get the wrong response. I had written the email in a way that was easy for me but misleading for my reader, a woman named Lea. Requesting a tour…

Read more

English Idioms for Expressing Degrees of Certainty – Part 2

"This kind of discussion is all about degrees of certainty. In other words: how sure you are about something. It’s important to know, or at least to guess, how certain something is. How else can you plan? How else can you decide the right course of action? And just like other common topics of discussion, English has many idioms for expressing certainty. In today’s lesson, we’re going to look at some of these expressions."

"We’ll hear a conversation between Maria, Tom, and Gavin, who work for a company that makes mobile apps for children. The three colleagues are talking about several new ideas being considered in the company. More specifically, they’re discussing how certain they are about the potential for each app."

Part 1 can be heard here.

Listen to part 2 of the podcast . . .

English Idioms for Expressing Degrees of Certainty – Part 1

"This kind of discussion is all about degrees of certainty. In other words: how sure you are about something. It’s important to know, or at least to guess, how certain something is. How else can you plan? How else can you decide the right course of action? And just like other common topics of discussion, English has many idioms for expressing certainty. In today’s lesson, we’re going to look at some of these expressions."

"We’ll hear a conversation between Maria, Tom, and Gavin, who work for a company that makes mobile apps for children. The three colleagues are talking about several new ideas being considered in the company. More specifically, they’re discussing how certain they are about the potential for each app."

Listen to the podcast . . .

An Awkward Request Phrased Beautifully

Scenario: Imagine that you run a classy beachside hotel. Many of the hotel rooms have balconies that face the beach. Everyone walking from the beach toward the hotel can see the balconies. When guests hang wet bathing suits, towels, and…

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An Awkward Request Phrased Beautifully

Scenario: Imagine that you run a classy beachside hotel. Many of the hotel rooms have balconies that face the beach. Everyone walking from the beach toward the hotel can see the balconies. When guests hang wet bathing suits, towels, and…

Read more

Do You Give Readers the “Why” They Need?

The other night I was traveling from Boston to my home, Seattle. When I arrived at my connection city, Denver, at 7:15 p.m. I received this text message: Your Flight ___ on August 6 from DEN now departs at 11:55…

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Do You Give Readers the “Why” They Need?

The other night I was traveling from Boston to my home, Seattle. When I arrived at my connection city, Denver, at 7:15 p.m. I received this text message: Your Flight ___ on August 6 from DEN now departs at 11:55…

Read more

Test Yourself: Which Pronoun Is Correct?

There’s a hit song titled “Him and I” whose ungrammatical title and lyrics drive me nuts. A correct title would be either “Him and Me” or “He and I”–never “Him and I.” Why? Because him is an object pronoun, and…

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